April 25, 2023 -

Navigating the Dual Roles of Student and Caregiver: Tips for Student Age Care Workers

As student age care workers, you are tasked with the important responsibility of providing quality care for the aging population while also balancing your academic commitments. This can be a challenging juggling act, but with the right mindset and strategies, it is possible to navigate the dual roles of student and caregiver successfully. In this article, we will provide you with four tips to help you do just that. Create a Schedule and Stick to It When you are juggling two or more roles at once, it is easy for things to fall through the cracks if you don’t set...

How to Handle Difficult Customers in Customer Service Support

As a customer service representative, dealing with difficult customers can be a challenging and stressful experience. However, it's important to remember that every customer deserves exceptional service, regardless of their attitude or behaviour. In this post, we'll provide some tips on how to handle difficult customers in customer service support. Remain Calm and Professional: The first and most important step in dealing with difficult customers is to remain calm and professional. No matter how frustrating the situation may be, it's important to keep your emotions in check and focus on resolving the issue at hand. Remember, the customer is not...